Articles
This area includes a number of articles from various luminary and
international experts who have written commentary on leadership, strategic
planning, change management, customer services, human resources, measurement,
knowledge management, Six-Sigma and a variety of other continuous performance
articles.
These articles may provide some guidance towards achieving your business
excellence objectives while working with your business excellence journey.
Examples of articles available –
Education
The Baldrige Program: Self Assessment for Continuous
Improvement
By constantly focusing on seven indicators of quality, schools can strive for
excellence in every area of leadership an performance.
Best Practice
Rapid Knowledge Transfer: The Key to Success
Rapid knowledge transfer combines best practice knowledge management, learning,
intellectual capital creation and reuse in an integrated improvement framework.
It discovers, creates and replicates successes, enhances quality and
productivity performance and fosters the rapid innovation of new knowledge based
products.
Customer Loyalty
Manage Complaints to Enhance Loyalty
Each grievance case offers a chance to correct a process, educate a customer and
strengthen loyalty. Armed with facts, you can convince organisational leadership
that improved profits will come from allocating adequate resources to complaint
handling. Follow four best practices, and begin to quantify the opportunity to
increase loyalty.
To access the NZBEF Knowledge Base click here