What is the criteria for performance excellence
The Criteria for Performance Excellence has been developed and is updated
annually by the US Department of Commerce who are responsible for the US
Baldrige National Quality Programme and associated Awards. The Criteria
reflects the most successful management practices identified in high performance
organisations world-wide. These practices are encapsulated into the model
known as the Criteria for Performance Excellence.
In New Zealand, the Criteria is the framework that under-pins the services of
the NZBEF and is a model for all organisations that are committed to performance
improvement. It is designed to improve organisational performance
practices, capabilities and results. The criteria in NZ has been tailored
for specific sectors including Business, Health, Education, and Local
Authorities. A Not-for-Profit criteria is currently under development and
should be available in 2007.
Organisations employing the Framework's internationally recognised and respected
criteria, experience improved employee satisfaction, increased productivity,
greater customer satisfaction and loyalty, and increased market share and
profitability.
NZ Ministry of Economic Development research has identified the most common
international business improvement models and
diagram 1 above demonstrates the vertical
alignments between their key areas of capability. The models are not
mutually exclusive and indeed compliment each other. Many organisations
use one or more of the models, however it is important to understand what each
model is best used for and how the models align to assist organisational
improvement.
Diagram 2 above details the key
functional elements of the criteria for performance excellence and also
demonstrates the vitally important alignment between the categories.
Understanding the alignments between business functions is critical to
enable an holistic approach to business improvement.
Contact the Foundation for your copy of the Criteria for Performance Excellence -
Business, Health, Education & Local Authority